Our Customers do not depend on us,
but we depend on them.
Our Customers are the most important people
to our company -
Regardless of whether they are there
in person, in writing, on the telephone,
or waiting for our reply.
Our Customers are not outsiders,
but rather a most vital part of our business.
We are not doing them a favour
by serving them -
They are doing us a favour
by allowing us to do so.
Our Customers are not an interruption
to our work, but are, on the contrary,
its very meaning and purpose.
Our Customers bring their wishes to us.
Our task is to fulfill their expectations
by providing consistently
excellent quality and service,
outstanding Customer care
and best possible advice.